Tag Archives: judy collins

Folk Thursday: Judy Collins and Ari Hest

I had to post this after seeing the list of Grammy nominees this week and discovering that Judy Collins and Ari Hest were on it for their recent album, Silver Skies Blue.

It delights me to no end that my beloved folkies refuse to slow down or retire. They just keep singing and writing and reinventing themselves and discovering new talent and making political statements and just generally being awesome into their 70s and beyond.

I want to be just like them when I grow up.

Emily

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Customer service

Several months back, I pre-ordered a Judy Collins concert DVD called “A Love Letter to Stephen Sondheim.” It was still in production at the time but was supposed to be ready in a matter of weeks.

I’m really good at ordering things and then forgetting about them, so I didn’t think about it again until we got a note saying there’d been a delay, and the DVD wouldn’t be ready for a few more weeks.

A few more weeks passed. And a few more. And then one morning about a month or so ago, Ron went out to get the mail, and there was a package from Wildflower Records.

“I think your DVD is here,” he said.

I opened the package. It wasn’t the DVD. It was a copy of Ms. Collins’ latest CD, accompanied by a note from her record label apologizing for the long delay, explaining the CD was a gift to make it up to fans for having to wait so long, and assuring us the project was still in the works and should be finished shortly.

The election happened. Leonard Cohen died. Leon Russell died. I forgot about the DVD again.

Ron went out to get the mail Saturday morning, and lo and behold, there was another package from Wildflower. Inside it was the DVD, autographed and accompanied by another note apologizing for the delay, this one signed by Judy Collins herself.

I wasn’t upset about the wait, but I was impressed by the customer service.

Things go wrong. You can’t always control that. But you can control how you handle the situation. Anybody who’s ever waited tables knows the best way to keep a screwup in the kitchen from costing you a tip (and the restaurant a customer) is to apologize, maybe bring the customer an extra basket of chips, and issue regular updates on the situation so he’s not left wondering what’s going on. If you can upsize the meal or throw in a free dessert, you do that, too. Most people are pretty forgiving if you apologize and try to make it up to them, especially if they know the situation is beyond your control.

Wildflower handled this situation about as well as they possibly could: After one delay, they sent a notice. After a second delay, they sent a gift. When the product finally became available, they added value with the autograph and enclosed a note signed by the artist.

That extra effort was a classy move that showed the label — and the artist — cared enough about the fans to try to compensate for the unforeseen delay. It made me smile, but it didn’t particularly surprise me, once I thought about it.

After all, Judy Collins used to wait tables before she became famous.

Emily

Who knows where the time goes?

“Before the winter fire
I’ll still be dreaming;
I do not count the time.”

— Sandy Denny

Ten years ago, trying to cope with the onset of winter and the quiet depression that seems to settle over me with the first frost and stay until the first baseball player reports to spring training, I decided to set up a blog where I could record whatever nature happened to be doing in my yard every day. I thought winter might seem more tolerable if I spent a few minutes in the garden every day, looking for signs of life.

A decade later, I’m still looking, and although there have been some periods of extended silence here while I worked on other projects, I keep coming back. In many ways, this blog has become a kind of touchstone in a life prone to sudden changes and unexpected adventures.

I can’t begin to list everything that’s happened, but it’s probably worth mentioning that since I set up this site one cold, clear night in Red Fork — a cup of Red Zinger at hand, a rat terrier curled up on the floor beside me, and visions of spring dancing in my head in lieu of the more seasonally appropriate sugarplums — I have lost twin nieces; gained two nephews and two nieces; lost and regained a career; spent four years teaching sophomore English, a job that nearly killed me the first time I tried it but probably saved me the second; lost Scout; gained Riggy, Walter and Lil Miss; painted an artcar; learned to play guitar (badly); moved 450 miles; gleefully turned 40; and last but certainly not least, written and published my first novel.

A decade later, it’s a cool, rainy night in Cape Girardeau as I sit at my desk 450 miles from Red Fork, a cup of Wild Berry Zinger at hand, a different rat terrier curled up on the floor beside me, and dreams of spring still dancing in my head. The details are different; the essence is the same.

“I have,” Sandy Denny once said, “no thought of leaving.”

Emily

Folk Thursday: The Blizzard

Did I post this last winter? Probably. It’s still gorgeous.

I wish I could say the same for that dress. Ma’am. I realize you are tiny enough to wear things you found in the children’s department, but that does not mean you should.

Ah, well. The ’80s were a time of questionable fashion choices for all of us. And some of us are going to take a little time this evening to thank God ours weren’t videotaped for posterity, because I am pretty sure that while this concert was being recorded, I was in my best friend’s basement, playing Epyx Winter Games and eating Schwan pops in acid-washed bluejeans and a T-shirt at least four sizes too big for me … so, y’know, glass houses, I guess.

Emily

OMGOMGOMGOMG!

OMGOMGOMGOMGOMGOMGOMG!
Oh. Em. Gee.
Eeeeeeeeeeeeeee!
Eeeeeeeeeeeee!
Eeeeeeeeeee!

Judy Collins is coming back to Woodyfest!

Aaaaaaaaaaaaaaaahhhhhhhhhh!
OMG!
Eeeeee!

Judy. Freakin’. COLLINS.

Who needs the TARDIS? Apparently 1968 is coming to Okemah this summer. Judy Collins, Arlo Guthrie, and — OMG! — Melanie, all in the same weekend.

Eep!

Commence hyperventilation in 3 … 2 … 1 …

*Faints*

Emily